Acronis Cyber Cloud Support Terms

Engineers will check KB/product documentation/troubleshooting before submitting a case, it will speed up end-customer resolution of cases where issue or feature is described in KB/documentation.

•            Product documentation: https://www.acronis.com/en-us/support/documentation/

•            Knowledge case article  https://kb.acronis.com/

•            Top 10 articles last month https://kb.acronis.com/top-10-articles-monthly

•            Support digests and best practices: https://forum.acronis.com/forum/solutions-service-providers/digests-and-support-best-practices

•            Link to all Support materials: https://www.acronis.com/en-us/support/providers/backup-cloud/

•            Scope for Support: https://www.acronis.com/en-us/support/serviceproviderscope/

•            Full version of Service Provider Guidelines can be found here: https://go.acronis.com/SP_guidelines

•            Quick start guide how to contact Support: https://go.acronis.com/SP_quick_start

•            Escalation template to use during each case submission: https://www.acronis.com/en-us/support/serviceprovidertemplate/

•            Maintenance notification https://www.acronis.com/en-us/cloud/data-centers/maintenance/